We know how hard you work to ensure your business is doing everything it can to provide the best environment to make guests happy and make sales. That being said, it is impossible to make every single person happy 100% of the time. Unfortunately, this miscommunication can result in unhappy customers leaving disparaging or false claims that adversely affect your business and its reputation. Sometimes users can get ugly. We’ve even seen users create multiple accounts on one platform for the sole purpose of diluting a business’ positive feedback.
The best way to handle these situations is to have a reputation management plan. At The Final Code we understand the toll that poor reputation management can have on customer relationships and customer retention. Our reputation management department offers guidance on how to handle disparaging or false claims, drafs written answers to reviews both positive and negative, and responds to reviews within a timely manner.
The Final Code will designate real estate in your web design as a place where customers can leave reviews and testimonials. This section can be monitored to ensure an accurate depiction of your consumer experience. In addition to incorporating reputation management into your website, our reputation management plan includes monitoring third party programs such as Yelp, Yahoo, Google Plus, Facebook, Bing, and YP.